The effect of Health Development Plan on Mother's satisfaction of waiting time and continues of receiving of maternal health services in clients of community health centers of Iran University of Medical Sciences

Document Type : Original Article

Authors

1 M.A Student Health Services Management, Science and Research Branch, Islamic azad university, Tehran, Iran

2 *Professor, Department of Health Services Management, Science and Research Branch,Eslamic Azad university, Tehran, Iran

3 Associate Professor, Department of Health Services Management, Majlis Research Center, Tehran,Iran

Abstract

Background and Aims:Fertility care, pre pregnancy, pregnancy period and postpartum care play a very important role in the early diagnosis and timely and effective treatment of pregnancy and postpartum complications. This study conducted to assessing the effect of Health Development Plan on satisfaction of waiting time and continues of receiving of maternal health services in clients of community health centers of Iran University of Medical Sciences in 2017.
Materials and Method:This study conducted in case-control design. The study was done in Community health centers of Iran University of Medical Sciences chosen by simple random. 126 women referring to these centers entered the study as study sample. Data gathering done using researcher made questionnaire after approval of reliability and validity. Data analyzed using descriptive and analytical approach by SPSS 22nd version and Wilcoxon and Mcnemar   and Fisher tests.
Results:Of the 126 women who participated in the study, 63.4% of the job were housewives or unemployed and most of the patients were under the age of 35. According to the results, because the meaningful value was less than 0.05, the rate of referral of mothers after the development plan was more than before the development plan (P> 0.05) and the effect of the change plan on increasing the continuity of mothers' referral in maternal health care Is. Mothers' satisfaction with waiting time for receiving health services before and after the development of the health system is significant (P <0.05). The mean score of mothers' satisfaction before and after the developmental plan was 2.72 and 3.36 respectively. The average satisfaction score after the change was more than before.
Conclusion:Satisfaction of Waiting time and continues of receiving of maternal health services increased after Health Development  Plan. Utilization of maternal health services can improve infant and maternal health indicators to better health and access both in qualitative and quantitative manners.

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