Investigating of Satisfaction Regarding Services Provided in urban and rural health centers of Esfarayen city

Document Type : Original Article

Authors

1 1. Esfarayen faculty of medical sciences, Esfarayen, iran 2. Graduate of PhD in Educational Administration, Faculty of Psychology and Educational Sciences, Semnan University, Semnan, Iran

2 Instructor of Biostatistics, Esfarayen faculty of medical sciences, Esfarayen, Iran

3 Student of MSc in Aging Health, Department of Health Promotion, School of Health, Shiraz University of Medical Sciences, Shiraz, Iran.

4 Esfarayen faculty of medical sciences, Esfarayen, iran

Abstract

Background and Aims: Today, one of the most important indicators in evaluating the services provided in health-care centers is the satisfaction of clients. The purpose of this study was to investigate the client's satisfaction in health-care centers with urban and rural health centers in Esfarayen.
Materials and Method: This cross-sectional study was performed in 2017 on 329 patients in urban and rural health-care centers of Esfarayen University of Medical Sciences by cluster sampling method. Data were collected with a researcher-made questionnaire in 4 areas: public services, service delivery, access to services and staff attitudes. Content and face validity were reviewed and confirmed. Data were analyzed by SPSS16 and independent sample t-test and one way ANOVA.
Results: The average age of participants was 31.43 ± 7/09, most of whom were in the range of 25-35 years (53.4) and more than half (67.5%) of them were women. Overall satisfaction (39/95 ± 11/64) was at a desirable level. The highest level of satisfaction with the attitude of employees (11.38 ± 3.64) and the lowest level of satisfaction with access to health services (8.42 ± 3.28). The education of individuals and the type of urban or rural center had effect on public service satisfaction and staff attitudes (p <0.05).
Conclusion: In general, the level of satisfaction of people referring to health centers in the study city was at the desired level. Assessing the level of satisfaction of clients increases the awareness of planners and managers and improving the health services provided can increase satisfaction.

Keywords

Beyhagh
Volume 25, Issue 3
December 2021
Pages 1-12

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